FloralProfitCenter combines the call center capabilities of a TeleVantageŽ phone system with industry-specific knowledge and software that allows you to wake up confident and energized as you move your sales and your business forward. There's no better time to grow your business and your profits--as well as prepare for your next peak selling cycle.
Grow Profits
FloralProfitCenter from Alternate Access is your one-stop, “in the bank” communications center for making your agents more productive and your callers more satisfied. You can be confident that every inbound call is answered promptly and routed appropriately. You are in control for when and how to implement special features - such as priority handling for VIP callers, or voice broadcasting of limited-time offers. You may incorporate CRM applications such as MAS® to activate point-and-click dialing and screen-pops that work with your contact databases. And by using the robust capabilities of FloralProfitCenter, you may proactively measure the effectiveness of your marketing campaigns allowing you to make better informed decisions on your marketing investments.
- Handle more calls during peak times and seasons
- Track performance of advertisements
- Increase revenues per order with on-hold upselling
- Extend call center to manage remote stores and virtual agents
Grow Business
FloralProfitCenter unites today’s most flexible, smart, and professional software-based telephone technology with the specific needs and requirements of the floral industry. Alternate Access will work with you to identify those areas in your business where you can best take advantage of your phone system’s capabilities, translating into optimal performance and efficiency in your operations. From trimming costs associated with order taking and fulfillment to measuring results with customized reports, from seamlessly adding additional store locations to having up-to-the-minute delivery status, FloralProfitCenter puts you in a proactive position to accelerate the growth of your business.
- Enhance supervision and decision-making with call center reports
- Simplify staff training for seasonal peaks
- Update delivery status in real time
Grow Repeat Sales
Successful florists know that customers start to form opinions about the quality of their business before they even speak to an agent. By implementing the FloralProfitCenter solution, you can delight your customers as you play personalized prompts to identified VIPs or those who enter a customer number. Flexible prompts can also change over time as callers wait, relating how many calls are ahead of them in the queue, what the estimated wait time is, or any custom message you record. Using FloralProfitCenter, you shorten the overall time it takes to place an order with your business without sacrificing quality or customer care and allow more order throughput. More orders in less time yields higher profits for you!
- Reward VIP customers with priority queuing
- Impress callers with knowledge of their histories and preferences
- Make call wait time shorter and more productive
