Operations Efficiency

FloralProfitCenter helps florists improve workflow by positively impacting most areas of the operations. By handling calls more efficiently, collecting statistics and mapping those with accounting, inventory and delivery functions, this solution becomes a strategic asset to manage the growth and success of your business.

Roll over each part of the diagram below for more detail.

Taking Calls
•  View screen pops of incoming callers
•  Queue callers for most appropriate agent
•  Prioritize VIP customers
•  Play cross-selling messages while on-hold

Accounts Receivable
•  Know payment history before new order is placed
•  Automate outbound calls to notify customers of balances due
•  Readily report balances to incoming callers

Managing Call Center
•  Collect and review real-time stats
•  Call recording for tracking and training
•  Identify trends and issues via historical call stats

Create Bouquets
•  Pass on special instructions with call recordings in customer voice
•  Be aware of customer satisfaction issues

Delivery
•  Drivers record delivery status via touchtone interface
•  Notify purchaser instantly via email or voice when delivery cannot be made

Operations Tracking and Control
•  Collect stats on length of time to take an order, time from order to
    delivery, number of calls fielded, abandoned calls
•  Determine changes needed in number of phone lines or staff
•  Readily make moves, additions or changes to phone configuration

Multi-store businesses
•  Manage multiple stores through one call center
•  Collect stats across all store locations

Marketing
•  Track performance of advertising investments
•  Track performance of email blasts
•  Send specials to frequent purchasers

Forecasting
•  Determine how many orders can be taken
•  Staff up accurately based on historical advertising performance for
   specials and seasonal peaks