“Nine times out of ten, we can tell who is calling before the call is taken. The agent can verify the customer’s name, greet him, and begin having a conversation – such as, ‘Is your friend in the hospital okay? Do you need to send anything to her?”

Joe Hinson
President
George K. Walker Florist
Winston-Salem, NC

Our Story

In 1993, husband and wife team Kelly and Adrienne Lumpkin established Alternate Access^® out of a home office in Raleigh, North Carolina. Their goal was to provide businesses with the latest advances in computer and telephone technologies which, when combined, streamline operations, deliver optimal customer service, and grow profits. Through their former careers working at IBM and Hewlett Packard, they developed an understanding of how sophisticated technologies should be employed to solve “real” business problems. Initially, these solutions were only available to large organizations. Alternate Access saw that small and medium sized businesses had similar needs to provide state-of-the-art customer service and developed a focus on this market area.

Understanding that each business has a unique environment and work flow, Alternate Access quickly moved to identify “best of breed” communication solutions and built an implementation team to integrate components effectively at client sites for optimal operations efficiency and customer care.

In 2002, Alternate Access partnered with MAS^® to create the first implementations of TeleVantage^® and MAS. The florist industry was an early and enthusiastic adopter of our solutions, and through our installations, we learned the challenges and opportunities florists face every day. Gaining a deep understanding of our customers operations requirements led us to build a set of applications that all work to help florists streamline their operations and create a sustainable competitive advantage. Today, FloralProfitCenterSM from Alternate Access is a comprehensive solution comprised of communication technologies, applications, and application development services specific to the needs of the floral industry.

FloralProfitCenter enables you to identify and address the operational and marketing opportunities that grow your profits — namely, better customer care, increased order handling, targeted advertising campaigns, and product up-selling — transparently through sophisticated call tracking and in-depth reporting capabilities. And FloralProfitCenter is backed by Alternate Access’s 360^° Customer-Centric Service Model which keep the needs of your floral business at the center of all our solution offerings.