“As we have grown and acquired other flower shops and their phone numbers, our auto attendant allows us to greet their customers with the former shop name at the same time the system alerts our staff that the call has come from the acquired location. This approach allows for a smooth integration of the businesses and easy transition for customers. Our customer retention is better than ever!”

Bill Sheffield
President
The Sheffield’s Ashland Addison Florist

Solutions and Products


Industry Leading Call Center Technology Vertical TeleVantage^™ combines the industry’s most innovative and user-friendly IP-PBX, Voice over IP and high value voice applications, including full-featured voicemail, personalized call handling rules and a robust set of call center capabilities.		TeleVantage phone system
FloralProfitCenter Dashboard FloralProfitCenter Dashboard is a state-of-the-art call center application integrating IP-PBX and VoIP phone systems with florist point of sale and accounting software to increase call handling, and minimize hold time for customers. POS Integration. Easily integrate your POS system with TeleVantage to provide the optimal management control in accounting inventory and delivery systems.
FAX Alternate Access offers a variety of solutions that enable faxes to be sent and received in a paperless, simple, fast and documented fashion. Fax integration with your TeleVantage phone system ensures that you leave no stone unturned in communicating with your vendors and customers in a professional, timely and documented fashion.		Fax Server in-box
Telephones From desk sets to high quality voice conferencing telephones, we can provide the solution to meet your business need and your budget.		Office pocket-phone
Headsets GN Netcom is the global leader in personal communications devices, providing innovative, high-quality solutions for both secure wireless and corded hands-free applications with a focus on call center, office and mobile markets. Alternate Access is an authorized reseller of GN products.		GN 6210
Custom Application Development An experienced development company, Alternate Access has developed numerous applications that increase the value of your system and can differentiate your florist business from competitors.
For more information on any of these product or service offerings, please click here to complete an Inquiry Form.